Refund and Cancellation

Banaras Bunkar believes in helping its customersas far as possible, and has therefore a liberal cancellation policy. Under
this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not beentertained if the orders have been communicated to the vendors/merchants
  and they have initiated the process of shipping them.

• Banaras Bunkar does not accept cancellationrequests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within7 days of receipt of theproducts.

• In case you feel that the product received is not as shown on the siteor as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint
  will take an appropriate decision.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

• In case of any Refunds approved by the Banaras Bunkar, it’ll take 9-15 days for the refund to
  be processed to the end customer.